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Teen Hearts FAQ's

• RETURNS AND EXCHANGES

• Each Piece is made especially for you as soon as your order comes through!!  Due to this we unfortunately DO NOT accept any returns or exchanges on our goods.  

• Please note our size charts when ordering.

• Gift Card purchases can not be refunded.

 

 

 • CHANGE / CANCEL MY ORDER

• We are not able to make changes or cancellations after your order has been placed.   We Apologize for any inconvenience. 

 • We are not able to change any shipment information after your order has been submitted. Please carefully review shipping details as re-shipment of your item will be an additional $5.95 US and $10.95 for INTERNATIONAL shipping.

• Orders with insufficient addresses will not be re-shipped until received back to our warehouse. 

 

 

• GIFT CARDS

• E-gift cards are sent to the original purchaser via email. E-gift cards are sent within an hour of being ordered. You will receive an email confirmation with the order details before your unique card code is sent.

 

 

• GIFT CARD REDEMPTION

• Gift cards can be exclusively used on TeenHearts.com as full or Partial payment. Use your unique code by entering it In the “discount” section at checkout.  

• Gift Cards do not expire

• Gift Card purchases can not be refunded.

 

 

• OH NO!  I WAS SHIPPED THE WRONG ITEM 

• We will happily re-send the correct item, please provide your order number, email and a photo of the item you received to support@teenhearts.com

 

 

• SOMETHING WENT WRONG!

• In the unlikely event that there is an issue with the product ordered and it arrives damaged we will replace the item or you may receive store credit 

 

 

• ORDER / SHIPPING INFORMATION 

• Most orders will be processed within 72 hours (we do not ship Saturdays, Sundays, or holidays)

• After your order is placed you will receive an additional shipping email with tracking information via DHL once your goods are on their way!

• Orders containing multiple items may be shipped from different warehouses or at different times, no we didn’t forget your items!

 

 

• INTERNATIONAL SHIPPING

• Well It takes a little longer…. Orders will be processed the same as those being sent to the US but typically take 14-21 business days depending on the location.

• Any additional duties and taxes assessed by customs are the responsibility of the customer.

• ATTENTION CANADA! When checking your tracking you may see (ARRIVAL IN DESTINATION COUNTRY) as your last updated. If you have waited over 7 days after getting this message please check with your local postal office. Chances are, they have your package. 

 

 

• BACK-ORDERED PRODUCTS

• We occasionally have merchandise for sale that that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished.

 

 

• PRODUCT INFORMATION / CARE INSTRUCTIONS

• Colors... We have done our best to display as accurately as possible the colors of the products shown on the web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

• Garments with Graphics Care To insure your garments have a long life please wash in cold water  inside out on gentle and lay flat to dry.  You may also refer to the individual care label located in each garment.

• Due to unique hand Tie-Dye washes, there might be slight differences in washes and or size from garment to garment. 

 

Still have questions? Please contact us at Support@Teenhearts.com

 

STAY WEIRD! <3 Teen Hearts

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