Teen Hearts FAQ's
Teen Hearts International LLC, is a family owned and operated clothing retailer founded in 2012, out of Orange County, CA. Hand drawn graphics and bright colors are our thing and something you will find in every collection, dating back to the beginning.
The main statement for Teen Hearts has always been “stay weird” from day one. What we mean by that is stay you, unapologetically, love yourself for who you are. What you consider to be flaws we consider your best attributes.
We strive to create a label for expression, a place for anyone and everyone to find something that says “this is what I’m feeling right now”. Clothes can be art and can speak, we hope our designs speak to you :)
- All of tee's and hoodies are UNISEX fit and fit true to size
- We love the oversized look and if you do too we recommend sizing up, all of our models are featured wearing a size Large.
- For speciality garments ex. sweat pants or crops please refer to sizing chart on the product
- Our graphic products are Printed in the USA, using environmentally friendly inks. Body of the shirt/hoodie may be imported. Please refer to individual products for fabric contents.
- All tie-dye/all over print goods are hand cut & sewn to order in Orange County CA.
- Accessories origins may vary although we try to source locally made products when we can :)
CHANGE / CANCEL MY ORDER
• Orders may not be cancelled unless the product ordered has sold out. At this time we are not able to alter sizes or make changes to orders after they have been placed. Please refer to our returns/exchanges page for more information.
• If you notice your shipping details are not correct after checking out please reach out ASAP. While we will make every effort to catch this and update your details before shipment we can not guarantee any requested change.
- If your order has already shipped please reach out to USPS directly to attempt to update address - 1 (800) 275-8777
• Orders with insufficient addresses will not be re-shipped until received back to our warehouse customer is responsible for any re-shipping fee's
GIFT CARDS/STORE CREDIT
• E-gift cards are sent to the original purchaser via email. E-gift cards are sent within an hour of being ordered. You will receive an email confirmation with the order details before your unique card code is sent.
GIFT CARD REDEMPTION
• Gift cards can be exclusively used on TeenHearts.com as full or Partial payment. Use your unique code by entering it In the “discount” section at checkout.
• Gift Cards do not expire
• Gift Card purchases can not be refunded.
SOMETHING WENT WRONG!
• In the unlikely event that there is an issue with the product ordered and it arrives damaged we will replace the item ASAP. Please contact email@example.com with details of the error along with your order number and a photo of the effected garment.
• Got something other than what you ordered? We will happily re-send the correct item, please provide your order number, email and a photo of the item you received to firstname.lastname@example.org. You may be asked to return the item, if this is the case you will be issued return postage.
ORDER / SHIPPING INFORMATION
** current shipping times are delayed due to recent warehouse move, yes we are shipping your purchase. Thank you for your patience****
Made to order graphics as well as cut and sew garments take up to 10-15 business days to processes before tracking is sent (we do not ship Saturdays, Sundays, or holidays)
•Solid color graphic tee's and hoodies generally ship in 7-10 business days or sooner!
• After your order is placed you will receive an additional shipping email with tracking information once your goods are on their way!
• Orders containing multiple items may be shipped from different warehouses or at different times, no we didn’t forget your items! You will get tracking as each shipment is prepared and leaves our facility.
•All Orders are shipped Via USPS first class or 3 day priority mail, they may be tracked via usps.com. After tracking is available please reach out to USPS directly @ 1 (800) 275-8777 with any questions regarding tracking/delivery time of your package
• Teen Hearts is not responsible for packages not received due to incorrect or insufficient address. Any item received back at our warehouse due to these terms will be issued invoice to complete reshipment once it is processed and correct address has been confirmed. Please allow 1-2 weeks processing time after package is showing "delivered/return to sender"
• After product is showing "delivered" status we are not responsible for loss or theft due to package being shipped to insecure location. If your product is showing as delivered but you have yet to receive it we recommend first checking with family who may have received the package in leu of you then filing a claim with USPS if you have failed to receive after 1 day of showing delivered.
Well It takes a little longer…. Orders will be processed the same as those being sent to the US but typically take 14-21 business days depending on the location.
•International orders are Shipped Via USPS first class mail, this can have limited tracking to select destinations at this time. Tracking may end upon Leaving USA.
•Unfortunately, we CANNOT be responsible for lost or missing international packages.•All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shipping.
ATTENTION CANADA and AU!! When checking your tracking you may see (ARRIVAL IN DESTINATION COUNTRY) as your last updated. If you have waited over 7 days after getting this message please check with your local postal office. Chances are, they have your package.
• We occasionally have merchandise for sale that that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished.
PRODUCT INFORMATION / CARE INSTRUCTIONS
Garments with Graphics; To insure your garments have a long life please wash in cold water inside out on gentle and lay flat to dry. You may also refer to the individual care label located in each garment.
-DO NOT TUMBLE DRY
•Graphics, tie-dyes, stripes, masks and many other items are custom made to order!
• Colors... We have done our best to display as accurately as possible the colors of the products shown on the web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
• Due to unique hand Tie-Dye washes, there might be slight differences in washes and or size from garment to garment.
Still have questions? Please contact us at Support@Teenhearts.com
You can expect an email in return is 48-72 hours, while we try to get to your request sooner please allow this much time during peak buying ex; holidays or promotional sale periods
• Please include;
•First And Last name used to place the order
•TH-00000 order number
•Detailed information regarding your request
•If Address change is requested please include the address in original request so we can make this update as quickly as possible
STAY WEIRD! <3 Teen Hearts
We reserve the right to cancel any order for any reason we see fit. We reserve the right to update said terms with out notice.
By purchasing from TeenHearts.com you agree to the above terms and conditions.