Shipping policy

PROCESSING TIME

We’re a small team of real humans (not robots), printing, packing, and shipping your order with care.

 

Please allow 3–5 business days for your order to be processed before it ships.

You’ll get an email with tracking info as soon as it’s on its way.

SHIPPING SPEEDS

Once your order leaves our hands, delivery times depend on the shipping method you choose at checkout and the carrier’s current vibes.

 

Typical timelines:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

(Weekends + holidays don’t count as business days. Sorry, we wish they did.)

 

INTERNATIONAL ORDERS

Yes, we ship worldwide 🌎

 

Shipping times vary depending on where you live. Customs fees or import taxes (if your country charges them) are the customer’s responsibility.

Once it leaves the U.S., tracking updates can take a little longer — so please be patient.

TRACKING

 

You’ll get a tracking number emailed to you once your order ships. Sometimes tracking takes 24–48 hours to update, especially during high-volume times.

LOST OR DELAYED PACKAGES

 

Once your order is handed to the carrier, it’s literally out of our hands.

If your package shows as delivered but you don’t have it, please check with your local post office or delivery service — they usually have more details than we do.

If you still can’t locate it, reach out to us at support@teenhearts.com and we’ll do our best to help.

ADDRESS ISSUES

 

Make sure your shipping info is correct before checking out — we can’t guarantee changes once your order is placed.

If your order gets returned because of an incorrect address, we’ll reach out and can reship it (you’ll just need to cover the new shipping cost).